Thread:Support/Adding extensions/reply (6)

Yesterday? It was noted on the 23rd (when Niklas spent almost all the day doing TWN support). You're right that communication has been somewhat poor about it (not information to users but communication in general even within the TWN staff), but I don't think this is the point. The point is that Raymond does, alone, a very important daily work which we all rely on but is often overlooked and taken as a given; so he's been away for a few weeks and confusion reigned because no backup had been found/decided. Now, as you may have noted, Amir is beginning to work a bit on this so that there will soon be an emergency replacement for Raymond.

In short, the root problem is being addressed, be assured and don't be adversarial.