Closing support tickets

Just wondering (based on [1] and [2]) if support ticket should always be closed as soon as there is a gerrit patch or bugzilla ticket (independent on if those are merged/resolved)?

Yes. We use LQT+SMW as issue tracker but we really shouldn't, in an ideal world: as soon as stuff is in someone else's queue we remove it from ours.

Thanks. I'll try to keep that in mind in the future.

If you want to help with support requests, see mw:Gerrit/Navigation#System_messages. Currently the queue is rather low though, no urgency; my plan is to handle it as usual around September 20.

Thanks for the link, has already proved useful.

• Dan added mw:Localisation#Handling_support_requests.
• I've added Translating:Localisation_for_developers#Support_requests for TWN in general. This page is supposed to be "educational" and attractive for projects who don't know us well.
• Other things only matter to TWN helpers, not much to devs or MediaWiki. No idea where to place these. A short bit like the template status meaning can go on the template's docs.

Be bold in editing. :)